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Fabulous.com Help

1. Research

This feature is only available to domain monetization account holders. To view the requirements to open a domain monetization account, please click here.

In the Research area of your account you can research keywords and phrases, generate lists of unregistered domain names and perform WHOIS lookups on registered domain names.

1.1. Research Domains

The "Research Domains" tool allows you to research and create domains based on keywords or phrases you specify via the search tool.

You can modify your search to include or exclude hyphenated domains, plural domains and associated text.

You can search for .com, .net, .org, and .info domains.

1.1.1. What does the Text Search option do?

A Text Search returns domain name suggestions based on phrases found in popular web pages in pay-per-click search engines related to your keywords.

For example, entering a keyword such as ‘boxing’ might return results such as BoxingSystems.com and KickboxingHouston.com when performing a Text Search.

1.1.2. What are the links on the right hand side of the page for?

We have included a number of links to external resources which may be of assistance when researching words, phrases and domain names.

1.2. Domain Generator

The Domain Generator is a tool that allows you to create domain names based on combinations of up to three separate words and phrases.

To use the Domain Generator:

Enter as many words as you like (one word per line) in at least two of the fields marked 'Word'. Alternatively you can choose generic words from the drop down menus; this will fill the empty fields below with a selection of related words.
- For instance if you want to create sporting goods domain names, you could enter terms such as boxing, hockey, and football in the first field, terms such as equipment, gear, and uniforms in the second field, and terms such as cheap, store and online in the third field.
Choose the domain suffixes you would like to search for (.com, .net, .info or .org) and whether you want to generate domains with hyphens between the words.
Click the "Search" button to display the results in the browser window, or click the Download button to save a .csv file to your compute (You can import the .csv file into MS Excel or other similar spreadsheet programs to view.)

Please note: Depending on the options you have selected when you clicked "Search" the results may take a long time to generate as all possible combinations of the terms you have entered are being calculated.

1.3. WHOIS Lookup

In this section of your account you can perform WHOIS lookups in bulk.

Simply enter the domain name(s) into the "Bulk WHOIS" field one per line and click "Continue". A list of WHOIS details will appear on your screen for your requested domain(s).

1.3.1. What is a WHOIS lookup?

A WHOIS lookup allows you to find out information about a domain name that is already registered.

WHOIS is a protocol used to find information about networks, domains and hosts. All domain names have a WHOIS record, which will usually provide the following details:

The domain’s registrar of record.
Contact details for the domain’s owner, as well as administrative, billing and technical contacts.
The expiry date of the domain.
The status of the domain.

This information can be useful if you wish to contact the owner of the domain you are interested in with an offer to purchase.

2. Register

2.1. Register Domains

2.1.1. How do I register a domain name?

There are several ways you can register domain names through your Fabulous account:

To register an individual domain name or look for variations of an individual domain, use the "Register Domains" tool in the "Register" area of your account.
To register a pre-prepared list of domain names use the "Bulk Registration" tool in the "Register" area of your account.
To research potential registrations and generate lists of domain names based on keywords, use the tools in the "Research" area of your account.

Register Domains (Individual domains and variants)

Go to the "Register Domains" page in the "Register" area of your account.
Enter a specific domain name or a phrase into the "Enter Domain/Phrase" text box.
Choose the domain extensions you would like to check availability for. For advanced search options, click on the "Basic" button.
- The "Text Search" button will include results for words that are complementary to your search term.
- The "Hyphenated Domains" button will include results for hyphenated versions of your search results.
- The "Plural Domains" button will include results for pluralized versions of your search results.
Click the "Search" button to check domain availability.
Click the check box next to the domain names you would like to register.
- To register the domains at a later time, click the "Add to Cart" button.
- To proceed to the checkout straight away, click "Register These".
The page will refresh to the checkout page with a summary of the registration transaction, and an area for you to select your payment option. You will also need to nominate WHOIS contact details and Nameservers for the domain name (you can change these details at a later date.)
- For more information about Nameservers please click here.
- For more information about WHOIS contacts please click here.
Agree to the Terms and Conditions and click "Continue".
Fabulous will bill you for the registrations according to your chosen payment method and send you an email confirming the successful registrations.
The page will refresh to a summary of your purchase, as well as a set of tools to begin managing your domains at the bottom of the page.
- Use the drop-down menus to edit the Roar.com category, redirection, grouping and watchlist settings for these domains.
- If you would like Fabulous.com staff to categorize and redirect your new domains, select the "Request Categorization" check box. For more information on this option, please click here.

Bulk Registration (Pre-prepared list of domains)

Please note, the maximum number of domains you can process with this tool at once is 1,000.

Go to the "Bulk Registration" page in the "Register" area of your account.
Enter the domains you wish to register into the text box labeled "Domains to Add", one domain per line. (If you do not specify a domain suffix (i.e. .com, .net, .info, .org) the form will default to a .com domain name.)
Click "Continue" to check domain availability.
Follow steps 5-9 as above.

Research (Generate domains based on keywords)

This feature is only available to Fabulous Monetization customers. To view the requirements to open a Fabulous Monetization account, please click here.

Go to the "Research" area of your account.
Using the "Research Domains" and "Domain Generator" tools, find domains you would like to register. (For more information on these tools please click here.
Follow steps 5-9 as above.

2.1.2. How do I pay for my domain name registrations?

The cost of any domains that you register will be charged to your Fabulous account balance.

If your account balance is insufficient, you will be provided with the option to pay on the spot via Visa, MasterCard or PayPal.

For information on how to add funds to your account balance via Visa, MasterCard, PayPal or Wire Transfer (EFT) please click here.

2.1.3. What is the difference between "Register These" and "Add to Cart"?

Once you have selected domain names that you are interested in purchasing are two options for continuing the registration phase.

Register These
This option proceeds straight to the checkout page, allowing you to register only these domains immediately. Any domains you may currently have in your cart will remain there and will not be registered.

Add To Cart
This option allows you to store these domain names in your shopping cart for future purchase. This facility is designed to allow you to continue searching for domains and build up a list of domains for purchase in your cart. When you are satisfied with the selection of domains in your cart you can continue with the registration process.

2.1.4. What makes a valid domain name?

Letters and numbers are always valid characters. Hyphens may also be used in but may not begin nor end your domain name. Spaces and special characters are never permitted. The special characters include, but are not limited to, these special characters: ! @ # $ % ^ & * ( ) ? "

You can use up to 67 characters in your domain name, including the extension (.com, .net, .info or .org.) "www." and "http://www." are not considered part of your domain name and do not count towards the 67 character total.

2.1.5. How long does it take to register a domain name?

Registration is basically instantaneous. As soon as your domain name has been registered, Fabulous will send a confirmation email to the address nominated for "Purchase Domains" notifications in the "Preferences" page of your account.

Please keep in mind that while Fabulous registers your domain with the Central Registry in real time, most WHOIS databases do not update in real time, so it may appear that your domain name is still available if you search for it through another registrar. If you have received a confirmation email from Fabulous, the name has already been issued and it is not possible for another registrar to create the same domain again.

2.1.6. I want to register an expired domain name, can I do this?

When a domain name expires it does not necessarily mean that the domain name will be available for registration. Domain owners generally have 60 days after the expiry date of a domain name in which they can still renew/restore the name. Additionally, many registrars will keep expired domain names and auction them off, instead of simply deleting them from the registry.

If a domain name still shows up in a WHOIS lookup it means that the registrar has not yet released it and it is not available for registration. If a domain name is available for registration a WHOIS lookup will return a result such as "Available", "Not found" or "Not registered".

For more information about the domain name expiry and deletion stages please click here.

2.1.7. What if the domain name I want is taken?

Domain names are unique and only one person/organization can ever own a domain at any one time. If the one you want is not available, you will need to look for an alternative.

Consider the following strategies to look for a variation of the domain name you want:

Try searching for the same name with a different suffix (e.g. .com, .net, .org, or .info)
Try re-arranging your phrase.
Try lengthening or shortening the domain name.
Try using synonyms.
Try hyphenating your phrase.

Additionally, when you search for a domain name through the "Register Domains" tool in your account, if you use the "Text Search" advanced option Fabulous will suggest other available domains which might be suitable.

You can also try placing a backorder on the domain name through a drop-catching service, however there is no guarantee that you will ever get the domain name in question. It simply means that in the event that the current registrant of the domain name fails to renew it, you may be able to secure ownership of it.

2.1.8. I registered a domain name but don't want it anymore. Can I return it for a refund?

When you register a domain name Fabulous.com has to pay an irrecoverable fee to the Central Registry. We therefore cannot offer you a cancellation and refund service for unwanted domain names.

Generally, if you do not want a domain name anymore we recommend you simply don’t renew it when it is due to expire. However, if you would like us to permanently delete a domain name from the registry before it is due to expire, please submit a request via the "Contact Us" link within your account.

2.2. Bulk Registration

For additional information about registering domain names, please see the FAQs for Register Domains.

2.2.1. How do I register domain names in bulk?

To register a pre-prepared list of domain names in bulk please follow the steps below:

Please note, the maximum number of domains you can process with this tool at once is 1,000.

Go to the "Bulk Registration" page in the "Register" area of your account.
Enter the domains you wish to register into the text box labeled "Domains to Add", one domain per line. (If you do not specify a domain suffix (i.e. .com, .net, .info, .org) the form will default to a .com domain name.)
Click "Continue" to check domain availability.
Click the check box next to the domain names you would like to register.
- To register the domains at a later time, click the "Add to Cart" button.
- To proceed to the checkout straight away, click "Register These".
The page will refresh to the checkout page with a summary of the registration transaction, and an area for you to select your payment option. You will also need to nominate WHOIS contact details and Nameservers for the domain name (you can change these details at a later date.)
- For more information about Nameservers please click here.
- For more information about WHOIS contacts please click here.
Agree to the Terms and Conditions and click "Continue".
Fabulous will bill you for the registrations according to your chosen payment method and send you an email confirming the successful registrations.
The page will refresh to a summary of your purchase, as well as a set of tools to begin managing your domains at the bottom of the page.
- Use the drop-down menus to edit the Roar.com category, redirection, grouping and watchlist settings for these domains.
- If you would like Fabulous.com staff to categorize and redirect your new domains, select the "Request Categorization" check box. For more information on this option, please click here.

2.2.2. How many domain names can I register at one time?

Using the Bulk Registration tool, you can register between 1 and 1000 domain names at one time.

2.2.3. What makes a valid domain name?

You can use up to 67 characters in your domain name, including the extension .com, .net, .info or .org. "www." and "http://www." are not considered part of your domain name and do not count towards the 67 character total.

2.3. Cart

The Shopping Cart is a way to note down items you are interested in purchasing.

As you find domains you wish to purchase, press the "Add to Cart" button. When you do this you are adding the item to a list of items you are interested in before proceeding to the checkout.

When you are finished, review your shopping list by pressing the cart icon at the top of the page. When your cart contents are shown you have the option to re-check the availability of the domain names and remove items you are no longer interested in.

2.3.1. How do I remove items from my shopping cart?

To remove items from your shopping cart please follow the steps below:

Click on the "View Cart" icon located in the top right hand corner of your Fabulous account.
A table will appear with the domains currently held in your shopping cart. Beside each domain is a "Delete" button. To remove a domain from your shopping cart, simply click on the corresponding "Delete" button.
The domain will now be removed from your shopping cart.

2.3.2. What is the difference between "Register These" and "Add to Cart"?

Once you have selected domain names that you are interested in purchasing are two options for continuing the registration phase.

3. Manage

In the Manage section of your account you can control the registry related aspects of your domains, including; transfers, WHOIS contact information, Nameservers, renewals, locks and email forwarding.

3.1. Domains

In the Manage section of your account you can control the registry related aspects of your domains, including; transfers, WHOIS contact information, Nameservers, renewals, locks and email forwarding.

Use the search tool in the "Domains" page to locate domain names and change their settings individually with the "Options" buttons. Clicking the "Download" button will allow you to download a .csv file containing the details of all the domains that match your search query.

3.1.1. How do I change the WHOIS contact details for a domain?

To edit the WHOIS contact details for a domain name please follow the steps below:

Go to the the "Domains" page of the "Manage" area of your account.
Use the search tool to locate the domain name you want to modify.
Click the "Contact" button corresponding to the domain you want to modify.
A pop-up window will launch where you can select the correct contact details profile from the drop down menus.
- To add a new contact details profile simply click on the "Add Contacts" button and fill in the required details, then click the "Continue" button.
Click the "Continue" button to confirm your selection.

Note: You may have different contact information for each of the four required areas (Domain, Administrative, Technical and Account).

3.1.2. Can I change the WHOIS contact information for domain names in bulk?

Bulk WHOIS changes can only be processed by our Customer Care team.

To request bulk changes to WHOIS information please email support@fabulous.com with your request.

3.1.3. How do I change which Nameservers are assigned to a domain?

You can edit the Nameserver details for a domain individually, through the Manage -> Domains section of your account, or in bulk through the Manage -> Nameservers section of your account.

To edit the Nameserver details for domains individually, please follow the steps below:

Go to the "Domains" page in the "Manage" area of your account.
Use the search tool to locate the domain name you want to modify.
Click the "NS" button corresponding to the domain you want to modify.
A pop-up window will launch where you can select an existing Nameserver profile or enter in a new set of Nameservers in the box provided.
Click on the "Continue" button to confirm your selection.

You have now edited the Nameservers for this domain.

For instructions on how to edit the Nameserver details for domains in bulk, please click here.

3.1.4. What is an Executive Lock and why would I use one?

An Executive Lock adds another level of protection to a domain name.

The Executive lock effectively freezes a domain's registry settings, and can only be removed by Fabulous management after any special conditions specified by the client have been fulfilled.

A domain name under Executive lock cannot:

Be transferred out to another Registrar
Be pushed to another Fabulous account
Have changes to its Nameserver settings
Have the Registrar-Lock status removed

NOTE: Renewals and WHOIS contact updates will continue as normal.

==== Please note =====
Fabulous is trying to offer this as another free value added service. If this manual transaction service is overused by wholesale account holders by processing high volumes of lower value domains, the service will have to become a paid feature in the future. Please take care to use this service appropriately for your special domains.

3.1.5. How do I put an Executive Lock on my Domain?

Please Note: When an executive lock is applied to a domain the lock will remain permanently on executive-lock status and you cannot remove this status without contacting Fabulous management.

Releasing the executive-lock may take several days to proceed.

To put an Executive lock on your domain please follow the steps below:

Go to the "Domains" page of the "Manage" area of your account.
Click on the "E-Lock" button for the domain you wish to place a Registrar lock on.
A pop up window will launch. Please carefully read through what status E-Lock does.
Enter the conditions that must be met for the status lock to be removed in the text box provided. For example, you could specify that we must contact a certain person via telephone for confirmation, or that the lock should only be removed if someone provides a specific password via email.
After entering the required conditions click on the "Continue" button to confirm your selection.

You have now placed an Executive Lock on your domain.

3.1.6. How do I remove an Executive Lock from a domain name?

There are several conditions for the removal of an Executive Lock from a domain name:

For security reasons, you must request the lock removal via the "Contact Us" link within your Fabulous account.
Any requirements listed at the time of applying the lock must be satisfied.
Only a member of Fabulous management can process the lock removal.

3.1.7. What is Registrar-Lock and why are all my domain names set to this status?

As a security measure, all domain names registered through Fabulous.com are set to Registrar-Lock status by default.

Registrar-Lock prevents domain names from being transferred by an unauthorized party, as any transfer request for a domain under Registrar-Lock will be rejected automatically.

You can still carry out normal domain management tasks such as changing Nameservers, updating WHOIS contact information and processing domain name renewals through your Fabulous account while your domain status is set to Registrar-Lock.

The only time the Registrar-Lock should be removed from a domain name is if you are transferring it to another registrar.

3.1.8. What does the "Transfer" button do?

Clicking on the "Transfer" button will release your domain from the default Registrar Lock for a window of 5 days.

For this time it will appear with the status "Active".

After this period your domain will return to the default "Registrar-Locked" status as a safety precaution.

3.1.9. How do I unlock my domain for transfer?

There are two ways to remove the Registrar-Lock from a domain name in the Manage -> Domains section of your account; individually, using the "Transfer" button, and in bulk, using the "Bulk Transfer Window" tool.

To remove the Registrar-Lock from a domain name individually:

Go to the "Domains" page in the "Manage" area of your account.
Use the search tool to locate the domain name you want to unlock.
Click on the "Transfer" button corresponding to the domain name and a pop-up window will launch.
Note down the randomly generated Authinfo code that appears the text box, or enter your own code in place of the randomly generated one.
Select the checkbox named "Open Transfer Window until Day Month Year".
Click the "Change" button to confirm your selection.
The domain name will be released from the default Registrar-Lock for 5 days. For this time it will appear with the status Active.
After this period your domain will return to the default Registrar-Lock status.

To remove the Registrar-Lock for several domain names at once using the "Bulk Transfer Window" tool:

Please note, the maximum number of domains that you can process with this tool at once is 1,000.

Go to the "Domains" page in the "Manage" area of your account.
Click on the "Bulk Transfer Window" button at the bottom of the page.
Enter the domains you wish to unlock into the text box labeled “Domains Transfer Window”, one domain per line.
Note down the randomly generated Authinfo code that appears the text box, or enter your own code in place of the randomly generated one.
Click the "Continue" button to confirm your selection.
The domain name will be released from the default Registrar-Lock for 5 days. For this time it will appear with the status Active.
After this period your domain will return to the default Registrar-Lock status.

3.1.10. How do I renew a domain name?

There are two ways you can renew your domain names on the spot; individually through the Manage -> Domains section of your account, or in bulk through the Manage -> Renewals section of your account.

If you want to schedule your domain names to auto renew in the future, rather than renewing the on-the-spot please use the Auto Renewal tool.

To renew a domain name individually through the Manage -> Domains section of your account please follow the steps below:

Go to the "Domains" page in the "Manage" area of your account.
Use the search tool to locate the domain name you want to renew.
Click the "Renewal" button corresponding to the domain you wish to renew, and a pop up window will launch.
Click on the "Renew this domain now" text link, and you will be redirected to a summary of the renewal transaction.
Select the length of time you wish to renew the domain name for.
If you are happy to proceed with the transaction agree to the Terms and Conditions, and click the "Continue" button.

You have now renewed your domain name(s) for the nominated length of time.

For instructions on how to renew domain names in bulk through the Manage -> Renewals section of your account please click here.

3.1.11. What is an Authinfo Code?

An Authinfo code is a unique code which is used to authorize a registrar to begin proceedings to transfer a domain name.

When you unlock a domain name in preparation for transfer you must obtain this code. At Fabulous, when you remove the Registrar-Lock from a domain you have the option of using a randomly generated, unique Authinfo code, or you can enter your own.

When you initiate a transfer request, you will need to supply this Authinfo code to the gaining registrar for the domain transfer to be successful.

The Authinfo code is also commonly referred to as a transfer secret, transfer key, an authorization code, authority code or EPP code.

3.2. Nameservers

In this section of your account you can create and edit Nameservers, store Nameserver details as Nameserver profiles, and change the Nameserver information for domain names in bulk.

3.2.1. What are Nameservers, and why do I need them?

Nameservers link domain names to their corresponding IP addresses.

When you type in a domain name in order to access a website, your browser queries a Nameserver to locate the IP addresses where it can retrieve the website.

In this way we can surf the internet using easy to remember domain names such as Fabulous.com, rather that difficult to remember IP addresses.

In order for your domain to resolve to a website, it must have Nameservers assigned to it. A domain must have 2 different Nameserver addresses (for example the Fabulous Nameservers are ns1.fabulous.com and ns2.fabulous.com) which correspond to 2 different IP addresses.

You can create Nameservers from IP addresses in your Fabulous account.

3.2.2. What is the difference between a Nameserver and a Nameserver profile?

When we refer to a Nameserver, we mean the actual address which points to an IP, for example ns1.mynameserver.com.

A Nameserver profile is a way of storing sets of Nameservers for future reference. When you want to assign Nameservers to a domain, you can simply select the title of the profile you would like to use from a drop-down menu.

For example, you could create a Nameserver profile named "My Nameservers", containing the Nameservers ns1.mynameserver.com and ns2.mynameserver.com

3.2.3. How do I change which Nameservers are assigned to domains in bulk?

You can edit the Nameserver details for a domain individually, through the Manage -> Domains section of your account, or in bulk through the Manage -> Nameservers section of your account.

To edit the Nameserver details for domains in bulk through the Manage -> Nameservers section of your account, please follow the steps below:

Go to the "Nameservers" page in the "Manage" area of your account.
Locate the "Bulk Nameserver" tool.
Enter the domains you wish to modify into the text box labeled “Domains to Modify”, one domain per line.
Click on the "Continue" button.
Either select an existing Nameserver profile from the drop-down menu, or enter a new set of Nameservers into the text box.
- If you would like to add a new set of Nameservers as a profile, click the “Add Profile” button, fill out the required fields, and then select the new Nameserver profile from the drop-down menu.
Click on the "Continue" button.
A new page will load summarizing the changes performed.

For instructions on how to edit the Nameserver details for domains individually through the Manage -> Domains section of your account, please click here.

3.2.4. How do I add a Nameserver profile?

To add an existing set of Nameservers to your account as a Nameserver profile please follow the steps below:

Go to the "Nameservers" page of the "Manage" area in your account.
Click on the "Add Profile" button and a pop up window will launch.
Give your new Nameserver profile a name (e.g. My Nameserver).
Enter your Nameservers into the "Nameservers" text box, with one nameserver address per line, for example:
ns1.mynameservers.com
ns2.mynameservers.com
If you would like this to be the default Nameserver profile for your account, select the "Default" checkbox.
Click on the "Continue" button.

3.2.5. How do I edit a Nameserver profile?

To edit either the title of a Nameserver Profile or the Nameserver addresses contained in it, please follow the steps below:

Go to the "Domains" page in the "Manage" area of your account.
Click on the "Edit" button under the "Options" section.
Change the details of your Nameserver profile.
Click on the "Continue" button.

3.2.6. How do I delete a Nameserver profile?

To delete a Nameserver Profile from your account please follow the steps below:

Go to the "Nameservers" page in the "Manage" area, and locate the profile you wish to delete.
Click on the "Delete" button under the "Options" section, and a pop up window will launch.
Click "Delete" in the pop up window to confirm the deletion.

3.2.7. How do I create a new Nameserver?

If you have an IP address for the hosting location of your website and would like to point a domain name to this address, please follow the guidelines below to create a Nameserver:

To create a Nameserver, you will need a domain name registered in your Fabulous account, and a valid IP address.

Nameservers usually take the following format:

Using the "ns1" format for the host portion of the Nameserver is standard because it makes it clear that this address is a Nameserver. However, you could use a different format to this such as "serverone.domain.com".

Note, to redirect a domain name you must have 2 different Nameserver records which correspond to 2 different IP addresses.

To create a new Nameserver record please follow the steps below:

Go to the "Nameservers" page in the "Manage" area of your account.
Click on the “Create Nameserver” button at the bottom of the page and a pop up window will launch.
In the FDQN filed, enter the host portion of the Nameserver address (e.g. ns1)
Use the drop-down menu to select the domain name you would like to use for the Nameserver.
Enter at least one valid IP address into the “IPs” text box.
Click on the "Continue" button.
The pop up window will reload summarizing the changes performed.

3.2.8. How do I edit a Nameserver?

To edit either the details of a Nameserver please follow the steps below:

Go to the "Nameservers" page in the "Manage" area in your account.
In the "Nameserver Edit" table at the bottom of the page, locate the Nameserver you wish to edit and click on the "Edit" button in the "Options" column. A pop up window will launch.
Change the details of your Nameserver.
Click on the "Change" button to confirm your changes

3.2.9. How do I delete a Nameserver?

Please note, you will not be able to delete a Nameserver that is currently in use.

To delete a Nameserver from your account please follow the steps below:

Go to the "Nameservers" page in the "Manage" area in your account.
In the "Nameserver Edit" table at the bottom of the page, locate the Nameserver you wish to delete and click on the "Delete" button in the "Options" column. A pop up window will launch.
Click "Delete" in the pop up window to confirm the deletion.

Your Nameserver will now be deleted.

3.2.10. Can I use more than one IP when creating a Nameserver?

Yes. You can list up to 13 unique IP addresses per Nameserver record. For example, ns1.mydomain.com could be associated with 13 different IPs.

3.2.11. Can I use the same IP to create multiple nameserver records?

Yes and No. It is possible to create more than one Nameserver record referencing the same IP, however for the purposes of redirecting a domain you should use 2 different Nameserver addresses which correspond to 2 different IP addresses.

3.2.12. Can I list more than two Nameservers for a domain?

Yes. It is common to use multiple Nameservers so that if one or more of them is not functioning the others may be used.

3.3. Contacts

In this section of your account you can manage the WHOIS contact details for your domain names.

WHOIS is a protocol used to find information about networks, domains and hosts. All domain names have a WHOIS record, which includes details of the domain owner, billing contact, technical contact and status of the domain.

WHOIS records are public records, and must be correct and up to date in order to comply with ICANN regulations.

In your Fabulous account, you can store sets of contact details. When you want to assign a set of contact details to a domain, you simply select the name of the company or registrant you would like to use from a drop-down menu.

3.3.1. What are the Domain, Administrative, Technical and Account contacts for?

When you register or take ownership of a domain name, you will be required to list the owner of the domain, as well as nominate Administrative, Technical and Account (Billing) contacts who are authorized to manage different aspects of the domain. These contacts can be individuals or organizations other than the owner.

These details will be publicly available on the WHOIS record for the domain name.

The Domain contact:

This is the legal owner of the domain name. This can be an individual or a company.

The Administrative contact:

This is the person or organization authorized to make administrative decisions and carry out domain management functions on behalf of the owner. Domain name transfer authorization emails and legal correspondence regarding the domain name are sent to the Administrative contact. Generally, the Administrative contact will be the owner or an authorized person from your company.

The Technical contact:

This is the person or organization responsible for technical aspects of the domain name.

The Account contact:

Also referred to as the Billing contact, this is the person or organization responsible for billing for the domain name (i.e. registration and renewal fees).

3.3.2. How do I add a new set of WHOIS contact details to my account?

To add a new set of WHOIS contact details follow the steps below:

Go to the "Contacts" page of the "Manage" area of your account.
Click the "Add Contact" button, and a pop up window will launch for you to enter the new contact information.
Note, selecting any of the “Default” checkboxes will assign that contact profile to any domain names on default contact settings.
Click the "Continue" button to confirm your changes.

3.3.3. How do I edit a set of WHOIS contact details?

To edit a set of WHOIS contact details please follow the steps below:

Go to the "Contacts" page of the "Manage" area of your account.
Click the “Edit” button, and a pop up window will launch for you to enter the changes.
Click the "Continue" button to confirm your changes.

3.3.4. How do I delete a set of WHOIS contact details?

To delete WHOIS contact details from your account please follow the steps below:

Go to the "Contacts" page of the "Manage" area in your account.
Click the "Delete" button located next to the details you wish to delete and pop up window will launch asking you to confirm the removal of the contact details.
Click the "Delete" button to confirm your changes.

3.3.5. Can you make my WHOIS contact details private?

Fabulous.com does not offer private registration services. We do however provide a “Protect” option, which makes it more difficult for your details to be collected via automated means.

3.3.6. What does the "Protect" checkbox do?

Selecting the “Protect” checkbox will not hide your contact details, however it will obstruct automatic collection of your email address. Your email address will be displayed in the Fabulous WHOIS database as an image rather than as text, which makes it more difficult for your details to be collected via automated means such as spiders and bots.

3.3.7. What does the "Default" checkbox do?

Selecting the "Default" checkbox for the Domain, Admin, Technical, or Account setting will apply this contact profile to any domains on default contact settings.

3.3.8. Can I change the WHOIS contact details for domain names in bulk?

Bulk changes to your domain's WHOIS information can only be made by our Customer Care team.

To request bulk changes to WHOIS information please email support@fabulous.com with your request.

3.4. Renewals

In this section of your account, you can manage the renewal of your domain names. You can either renew your domains on the spot, or schedule them to auto-renew in the future, when they are due to expire.

To find out which domain names are expiring, use the search tool in the “Expiry Control” page, which is within the “Portfolio” area of your account.

3.4.1. How do I renew my domains now?

There are two ways you can renew your domain names on the spot; individually through the Manage -> Domains section of your account, or in bulk through the Manage -> Renewals section of your account.

If you want to schedule your domain names to auto renew in the future, rather than renewing the on-the-spot please use the Auto Renewal tool.

To renew a domain name individually through the Manage -> Domains section of your account please follow the steps below:

Go to the "Domains" page in the "Manage" area of your account.
Use the search tool to locate the domain name you want to renew.
Click the "Renewal" button corresponding to the domain you wish to renew, and a pop up window will launch.
Click on the "Renew this domain now" text link, and you will be redirected to a summary of the renewal transaction.
Select the length of time you wish to renew the domain name for.
If you are happy to proceed with the transaction agree to the Terms and Conditions, and click the "Continue" button.

For instructions on how to renew domain names in bulk through the Manage -> Renewals section of your account please click here.

3.4.2. What is Auto Renewal?

Auto Renewal is a tool designed by Fabulous for you to automatically renew registry domains prior to their expiry date. All domains set to Auto Renewal will be renewed in one transaction on the 20th of the month prior to expiry.

E.g. All domains set to expire within the month of July will be auto renewed on the 20th of June.

Funds for auto renewals must be available in your account prior to the 20th of each month, in order for the auto renewal of the domains to be successful. For example, if you have set 10 domains marked for auto renewal and have funds for the renewal of only 5, no domains will be auto renewed.

3.4.3. Why should I use Auto Renewal?

Auto Renewal removes the risk of you losing your domain. You should use Auto Renewal to ensure that no domains in your account accidentally drop.

If you forget to renew a domain name before the expiry date you may have to pay a higher fee to recover the domain name or you might lose ownership of the domain name all together.

For further information on what happens if you forget to renew a domain name before its expiry date, please see our FAQ on the subject.

3.4.4. How do I schedule domains for Auto Renewal?

There are two ways you can schedule domain names for Auto Renewal; individually through the Manage -> Domains section of your account, or in bulk through the Manage -> Renewals section of your account.

To schedule domain names for Auto Renewal individually through the Manage -> Domains section of your account please follow the steps below:

Go to the "Domains" page in the "Manage" area of your account.
Use the search tool provided to locate the domain name you want to schedule for auto renewal.
Click the "Renewal" button corresponding to the domain you wish to renew, and a pop up window will launch.
Select the relevant Auto Renewal option ("Do not automatically renew this domain", "Automatically renew this domain for 1 year", or "Automatically renew this domain forever").
Click the "Continue" button to confirm your selection.

To schedule domain names for Auto Renewal in bulk through the Manage -> Renewals section of your account please follow the steps below:

Please note, the maximum number of domains you can process at once with this tool is 1000.

Go to the "Renewals" page in the "Manage" area of your account.
Locate the "Bulk Auto Renew" tool.
Enter the domains you wish to schedule for auto renewal into the text box labeled “Domains to Auto Renew”, one domain per line.
Select the relevant Auto Renewal option ("Do not automatically renew this domain", "Automatically renew this domain for 1 year", or "Automatically renew this domain forever").
Click the "Continue" button to confirm your selection.

3.4.5. How do I disable Auto Renewal for domain names?

Please note, this must be done prior to the 20th of the month when the domain names are scheduled to renew. For example, if you have domain names expiring in July that are scheduled for Auto Renewal on the 20th of June, you must disable Auto Renewal by the 19th of June.

There are two ways to disable Auto Renewal for domain names; individually through the Manage -> Domains section of your account, or in bulk through the Manage -> Renewals section of your account.

To disable Auto Renewal for domain names individually through the Manage -> Domains section of your account please follow the steps below:

Go to the "Domains" page in the "Manage" area of your account.
Use the search tool provided to locate the domain name you want to schedule for auto renewal.
Click the "Renewal" button corresponding to the domain you wish to renew, and a pop up window will launch.
Select the "Do not automatically renew this domain" radio button.
Click the "Continue" button to confirm your selection.

To disable Auto Renewal for domain names in bulk through the Manage -> Renewals section of your account please follow the steps below:

Please note, the maximum number of domains you can process at once with this tool is 1000.

Go to the "Renewals" page in the "Manage" area of your account.
Locate the "Bulk Auto Renew" tool.
Enter the domains you wish to schedule for auto renewal into the text box labeled “Domains to Auto Renew”, one domain per line.
Select the "Do not automatically renew this domain" radio button.
Click the "Continue" button to confirm your selection.

3.4.6. When is the renewal date for a domain set for Auto Renewal?

On the 20th of each month, all expiring domains set to auto renew for the following month will be renewed.

You will receive an email from Fabulous on the 1st of each month notifying you of any auto renewals that will process on the 20th of that month.

3.4.7. When and how do I pay for domains set for Auto Renewal?

Auto renewal fees will be automatically deducted from your Fabulous account balance.

Sufficient funds to cover each month's renewals must be readily available in your Fabulous account the day before the renewals are scheduled to process.

For example, to auto renew domains expiring in July, funds must be in your account by the 19th of June as all these domains will auto renew on the 20th of June.

If there are insufficient funds none of the renewals will be processed. For example, if you have set 10 domains marked for auto renewal and have funds for the renewal of only 5, no domains will be auto renewed.

3.4.8. What happens if there are not sufficient funds in my account for auto renewals?

If there are insufficient funds in your account when Fabulous attempts to auto-renew your domains, none of the domains will be renewed and we will send you an email advising of the shortfall in funds.

You will receive an 'Auto renew failure notice' email every day up until the 5th of the month the domains are due to expire. After this date the Fabulous system sill stop attempting to auto-renew your domains, and if you wish to keep any of the domains marked to auto-renew you must log into your Fabulous account and manually renew the domains immediately.

3.4.9. Will Fabulous notify me when my domain names are due to expire?

Yes, every day you have registry domains expiring we will send you an email notification.

You also have the option of receiving regular notifications summarizing your monthly domain expiries. The frequency of these notifications will depend on the renewal alerts settings you choose in the "Preferences" form in the "Administration" area of your account. For further information please click here.

3.4.10. What happens if I forget to renew a domain name before the expiry date?

If you fail to renew a domain name before its expiry date the domain name will be undelegated and any websites and services (such as email addresses and Nameservers) associated with the domain name will stop working.

The domain name will be placed in Registrar Hold status, and you have 30 days from the expiry date to renew the domain name at the regular renewal price.

After this time the domain name enters the Redemption Period for 30 days. During this period the domain name can be restored for a fee of $100. Only Fabulous management can restore domains that are in Redemption Period.

60 days after the domain name's expiry date it will enter into Pending Delete status for 5 days. The domain can't be renewed or restored at this point, and after 5 days the domain name will be deleted from the registry.

For further information please refer to the domain name deletion stages.

3.4.11. My domain name is in Redemption Period. How do I restore it?

Domain name restorations can only be processed by Fabulous management.

A fee of $100.00 applies for this service, which will be billed to your Fabulous account balance. This fee includes a one year renewal period.

If you would like Fabulous to restore a Redemption Period domain name for you:

Check your account balance, and if necessary deposit $100.00 to your account for each domain name to be restored.
Contact the Fabulous.com Customer Care Department via email at
support@fabulous.com advising that your account has sufficient funds for the restoration(s) and listing the domain name(s) you would like restored.
The domain name(s) will be restored and renewed for one year.*
You will need to re-add Nameservers to the domain name(s), as these settings are deleted when a domain name enters the Redemption Period.

* NOTE: Because domain name restorations can only be performed by Fabulous management there may be a delay before your request is processed.

3.4.12. Domain Name Deletion Stages

Period (Days)	Domain Status	Details
Expiry Date to -30	Registrar Hold	The domain name will stop resolving. During this period you can renew your domain name via your Fabulous account
-30 to -60	Redemption Grace Period	During this period the only way to get the domain name back is to have it restored at a cost of $100.00
-60 to -65	Pending Delete	The domain name cannot be restored and it will be deleted from the registry
-65	No status	The domain name has now been deleted from the registry. It is available for anyone to register on a first-come, first-served basis

3.5. Transfer

In this section of your account you can initiate transfer of domain names from another registrar into Fabulous.

3.5.1. What is the difference between transferring and pushing a domain name?

Transfer	Push
A domain name transfer involves moving a domain name from one registrar to another (for example from GoDaddy to Fabulous).	Pushing a domain involves moving the domain from one Fabulous user's account to another.
Transferring a domain name between registrars incurs a transfer fee.	Pushing a domain between Fabulous accounts is free.
When a domain is transferred from one registrar to another, the domain is registered for an additional year.	When a domain is pushed from one Fabulous account to another, only the remaining registration on the domain is transferred.
Domain transfers typically take 3 to 7 days from the time you initiate/agree to the transfer request.	Pushing a domain name in instantaneous.

3.5.2. How do I transfer domain names from another registrar into Fabulous?

To transfer domain names from another registrar into Fabulous please follow the steps below:

Ensure domain to be transferred is not Registrar Locked (i.e has a WHOIS status of ACTIVE) and was first registered more than 60 days ago.
Login to your Fabulous account and go to the "Transfer" page in the "Manage" area.
Enter the domain(s) you would like to transfer into the "Transfer Bulk Domains" box along with the Authorization code for each domain in the format outlined below, then click the "Continue" button.
The page will refresh confirming whether the domains you have entered are eligible for transfer, as well as itemizing all transfer costs. Please review the domain names and Authorization codes listed, and if you are happy to proceed with the transaction agree to the Terms and Conditions, and click the "Continue" button.
The page will refresh, allowing you to select the WHOIS contact profiles you would like to use for the domains. Click the "Continue" button.
The page will refresh, providing you with a summary of the transaction, and should your Fabulous account balance be insufficient, options to fund the transaction. Click the "Continue" button.
- At this point the transfer costs will be charged to your Fabulous account balance.
Fabulous.com will send a transfer approval email to the WHOIS Administrative contact email address for the domain. This email contains a link which will take the registrant to a web page where they can approve the transfer to Fabulous.com.
- If this email does not arrive, possible reasons include; the domain is registrar locked, the domain has not been with its current registrar for 60 days, the WHOIS contact email address is not correct, or the WHOIS contact's ISP/anti spam software is blocking the email from Fabulous.com.
Once this is approved, Fabulous will send a transfer order to the losing registrar.
There domain owner then has five (5) days to explicitly approve or decline the transfer within their account at the losing registrar. If no response is received, after no longer than 5 days the Central Registry should automatically transfer the domain to Fabulous.com.
- Please note: Depending on the time of day that the losing Registrar auto approves or the owner approves the transfer it can take up to 24 hours for the domain name show in your Fabulous.com account
Once your domain has been successfully transferred you will receive an email notification from Fabulous.com.
You can now manage your domain(s) through your Fabulous.com account.

NOTE: If a transfer request is not approved or fails for another reason, the transfer fee will be returned to your account balance.

3.5.3. What do I need to check before I transfer a domain name?

Numerous criteria must be satisfied before you can begin the domain name transfer process:

The domain name must not be within 60 days of its initial registration or within 60 days of being transferred from another registrar. This is an ICANN regulation designed to reduce the incidence of fraudulent transactions.
- Note: Some registrars also disallow the transfer of a domain name within 60 days of the WHOIS contact information being updated, however this is not an ICANN regulation; it is simply an additional security measure.
The domain name must not be more than 30 days past its expiry date. 30 days after a domain name expires it enters a 30 day Redemption Grace Period; during this period a domain name must be restored by the current registrar before transfer can take place. After the 30 day Redemption Grace Period a domain name goes into Pending Delete status, at which point it can not be restored.
- Note: Some registrars disallow the transfer of domain names that have expired. This is not an ICANN regulation; this is a registry specific rule.
The domain name’s Administrative WHOIS contact email address must be up to date and functional. During the transfer process, an "Authorization for Registrar Transfer" email is sent to the Administrative WHOIS contact’s email address. If the domain name owner does not respond to this email, the domain name cannot be transferred.
The domain name must not be subject to any special locks or holds. All domain names are set to Registrar-Lock status by default, to ensure that they cannot be transferred, modified or deleted by an unauthorized party. You should be able to easily remove the Registrar-Lock status from a domain name within your customer administration interface at the Losing Registrar. However, if a domain name is subject to additional locks, you may not be able to remove the Registrar-Lock. Some reasons an additional lock may be applied to a domain name include:
- The domain owner has requested additional security measures such as an ‘Executive Lock’, which can only be removed after strict conditions are met.
- The domain name is subject to legal dispute, and is locked by the registrar.
- The domain name is on hold due to payment owed for a previous registration period.

3.5.4. You are asking me for an Authorization code to initiate transfer. Where do I get this?

An Authorization code is a 6 to 16 character code assigned to domain names as an added security measure, to prevent unauthorized transfers. You need to supply the correct authorization code to a Gaining Registrar before you can initiate a transfer request.

You should be able to obtain this code from the Losing Registrar when you unlock your domain name in preparation for transfer.

Many registrars such as Fabulous provide you with the account tools to generate and manage your own authorization codes, however some other registrars may require you to contact them directly to obtain it.

3.5.5. How long does it take to transfer a domain name?

The standard time-frame (from the time the domain's Administrative contact agrees to the transfer) is 5 days, however certain factors can make the transfer process quicker or slower, so it is not unusual for a domain name transfer to take anywhere from 48 hours to 10 days.

If you would like to check on the status of a domain name transfer, please visit the "Transfer Status" page, within the "Manage" section of your account.

For more information on the domain name transfer process please click here.

3.5.6. If my transfer request fails, do I still pay for it?

No. If you initiate a transfer request to bring a domain name into Fabulous and the transfer request fails, the transfer fee will be refunded to your Fabulous account balance.

3.5.7. When is the best time to transfer a domain name to Fabulous?

Because any remaining registration is rolled over into your Fabulous account, it does not matter whether you transfer your domain at the start, middle or end of the registration cycle - you will always receive full value from your registration fees.

However, we do recommend that you begin the transfer process at least 30 days before the domain is due to expire, in case of unforeseen complications or delays in the transfer process.

3.5.8. Will the registration period for my domain name be extended when I transfer?

Yes, your domain registration period will be extended for another year. Any registration time you have remaining at your current registrar will be rolled over into your Fabulous account. For example, if you have six months of registration left over at another registrar and transfer your domain name to Fabulous, you will have a total registration period with Fabulous of one year and six months.

3.5.9. Can I renew my domain name for more than a year when I transfer it?

No. If you would like to add additional years of registration to a domain name that you are transferring into Fabulous, you will need to do so after the transfer is complete.

3.5.10. Can I transfer an expired domain name out of Fabulous?

Yes. As long as it has not been more than 30 days since your domain name expired, you should be able to unlock it within your Fabulous account and initiate transfer from another registrar.

Please note, not all registrars will allow you to unlock and transfer domain names after expiry.

3.5.11. Can I transfer an expired domain name from another registrar into Fabulous?

This will depend on the other registrar's policy regarding transfer of expired domain names.

Many registrars do not permit this, so they might not allow you to unlock the domain name, or may automatically decline the transfer request.

3.5.12. Will there be any downtime while my domain name is transferring?

No. Your domain will not stop resolving during the transfer process.

3.5.13. What is a transfer window?

If you are attempting to transfer a domain name away from Fabulous the Registrar-Lock must first be removed, so that the domain is "Active" status.

A transfer window is a predefined period of time during which a domain is "Active" status. By default, the transfer window is 5 days long. At any stage of the transfer window you can cancel it, or extend it for another 5 days. When the transfer window expires, the domain will be automatically relocked.

Using a transfer window allows you to unlock a domain name for a sufficient amount of time to transfer it out, without running the risk of accidentally leaving the domain unlocked indefinitely.

To unlock a domain name and open a transfer window, use the "Bulk Transfer Window" tool or the "Transfer" button next to the individual domain name in the in the "Manage" -> "Domains" area of your account.

3.6. Push

In this section of your account you can push domain names from your own Fabulous account into another Fabulous users account.

3.6.1. What is the difference between transferring and pushing a domain name?

Transfer	Push
A domain name transfer involves moving a domain name from one registrar to another (for example from GoDaddy to Fabulous).	Pushing a domain involves moving the domain from one Fabulous user's account to another.
Transferring a domain name between registrars incurs a transfer fee.	Pushing a domain between Fabulous accounts is free.
When a domain is transferred from one registrar to another, the domain is registered for an additional year.	When a domain is pushed from one Fabulous account to another, only the remaining registration on the domain is transferred.
Domain transfers typically take 3 to 7 days from the time you initiate/agree to the transfer request.	Pushing a domain name in instantaneous.

3.6.2. How do I push domains into other Fabulous users' accounts?

To push a domain name from your Fabulous account to another Fabulous user please follow the steps below:

Go to the "Push" page of the "Manage" area of your account.
In the table titled "Push Domains" enter the receiving account's username.
Select whether nor not to transfer the portfolio configuration for these domains to the new account:

The "Keep Configuration" setting will affect: Nameservers, Roar category, redirection, pop-ups and design.
The "Keep Configuration" setting will not affect: Grouping structure, watchlist membership or sales settings.

Enter the domain names you wish to transfer.
Click the "Continue" button. The page will reload confirming whether or not these domains are eligible to be pushed.
Review the list of domains being pushed, and click the "Continue" button to confirm your selection.

The domain(s) will now be pushed to the other Fabulous.com account.

3.6.3. Does it cost anything to push a domain name into another Fabulous users' account?

No, it is free to push a domain name into another Fabulous user's account. As this process occurs exclusively within the Fabulous.com system it does not incur any transfer fees/charges.

3.7. Transfer Status

In this section of your account, you can monitor incoming and outgoing domain name transfers, add pre-authorized transfer email addresses to your account and open, change or close the transfer window for domain names in bulk.

3.7.1. Can I point my domain to a new server before the transfer is complete?

No. You don't have control of the domain or its nameservers until the transfer is successful.

3.7.2. How long does it take to transfer a domain?

If you would like to check on the status of a domain name transfer, please visit the "Transfer Status" page, within the "Manage" section of your account.

For more information on the domain name transfer process please click here.

3.7.3. What do the different Transfer Statuses mean?

Transferring TO Fabulous

Status	Meaning
Created	Just submitted for transfer.
Authority Pending	Authorization email sent to administrative WHOIS contact, waiting for reply.
Authority Accepted	Response to authorization email affirmative, initiated transfer in registry.
Authority Rejected	Response to authorization email negative.
Authority Timeout	Administrative contact did not respond to authorization email.
Authority Failed	Failed to initiate transfer in registry.
Pending	Initiated transfer in registry, pending transfer.
Gained	Successful transfer, owner accepted transfer.
AutoGained	Successful transfer, approved automatically 5 days after registry transfer initiated.
Failed	Failed transfer, current registrar rejected transfer.
Canceled	Transfer canceled, owner canceled request.

Transferring OUT of Fabulous

Status	Meaning
Losing	New transfer losing request has been detected.
Lost	Successful transfer, owner explicitly accepted transfer.
AutoLost	Successful transfer, approved automatically 5 days after registry transfer initiated.
Failed	Failed transfer, Fabulous rejected transfer.
Canceled	Transfer canceled, requesting registrar canceled request.

3.7.4. What is the Pre-Authorized Emails feature for?

The Pre-Authorized Emails table in your account lists any external WHOIS contacts that have pre-authorized your Fabulous WHOIS contact address for domain name transfers into Fabulous. Pre-authorization expires after 30 days.

When you initiate a transfer request, ordinarily Fabulous will send a Domain Transfer Authorization Request email to the current WHOIS Administrative contact for the domain name. This email will list the details of the person requesting the transfer (you). The current WHOIS Administrative contact for the domain name has the option of making the person who is requesting the transfer a 'pre-authorized' contact, meaning for the next 30 days any transfer requests you initiate are automatically authorized without the need for email approval.

This feature is useful if you want to transfer domains into Fabulous in bulk, without manually authorizing a large number of transfer requests.

3.7.5. How do I set up a pre-authorized email address?

If you want to transfer a large number of domain names that have the same Administrative contact into Fabulous, we recommend that you first create one transfer request and pre-authorize the requesting Fabulous WHOIS email address, so that the rest of the transfers don't require email approval.

To set up a pre-authorization, please follow the steps below:

Initiate a domain name transfer request.
- As a part of the transfer initiation process, you must select a WHOIS profile for the incoming domain name. The details of the Administrative contact you select will be included in the Domain Transfer Authorization Request email Fabulous sends to the current WHOIS Administrative contact for the domain name.
When the current Administrative contact receives the Domain Transfer Authorization Request email, they need to click on the 'Auto Authorize' button at the bottom of the table.
For the following 30 days, any transfer requests you initiate for domain names with the sale requesting and approving Administrative contact will be automatically authorized, without the need for email approval.

Please note, you will still need to unlock the domain names and provide the correct Authorization code in order to initiate transfer, and you may still be required to approve the request with the losing registrar.

3.7.6. Why did my transfer fail?

There could be a number of reasons your transfer failed. Here is a list of things to check:

Make sure your domain name is unlocked. If the domain is not unlocked at the registry level through your current registrar, it is impossible to transfer.
Make sure the Administrative contact email address on your domain's WHOIS record is up to date. If this email address is not correct, then the Domain Transfer Authorization Request email will not go to the right person.
Make sure you submitted the correct authorization code when initiating transfer.
Make sure that the domain has been registered for at least 60 days with your current registrar. If you only recently registered or transferred your domain name, please wait 60 days before applying for transfer.

3.8. Email Forwarding

In this section of your account you can set up email forwarding for your domains.

Each domain name can have one incoming address which will be forwarded to your email address of choice.

For example, if you owned the domain mydomain.com, you could create the incoming email address info@mydomain.com and forward all emails sent to this address to your existing email account.

To use email forwarding you must have the domain's Nameservers set to ns1.fabulous.com and ns2.fabulous.com (Fabulous Default).

3.8.1. How do I set up email forwarding?

Please note, a domain's Nameservers must be set to ns1.fabulous.com and ns1.fabulous.com (Fabulous Default) for email forwarding to work.

To activate email forwarding for a domain name please follow the steps below:

Go to the "Email Forwarding" page within the "Manage" area of your account.
Locate the domain name you wish to use with the search tool provided.
Click the "Edit" button next to the relevant domain, and a pop-up window will launch.
Enter your email forwarding details:

Incoming Address - the email address you would like to create (e.g. info@mydomain.com)
Forwarding Address – an existing email address that you would like the incoming address forwarded to (e.g. me@my-email-provider.com.)

Click the “Update” button.

It may take 24-48 hours for email forwarding to activate.

3.8.2. How long does it take for email forwarding to start working?

After you have completed registering an email address for your domain it should take between 24 to 48 hours to activate.

3.8.3. How do I deactivate email forwarding?

To deactivate email forwarding for a domain name please follow the steps below:

Go to the "Email Forwarding" page within the "Manage" area of your account.
Locate the domain name or email address you wish to deactivate with the search tool provided.
Click the "Delete" button next to the relevant domain, and a pop-up window will launch asking you to confirm the deletion.
Click the "Delete" button.

It may take 24-48 hours for email forwarding to deactivate.

3.8.4. Why isn't my email forwarding working?

If you have set up email forwarding for a domain name and it is not working, please take the following factors into consideration:

A domain's Nameservers must be set to ns1.fabulous.com and ns1.fabulous.com (Fabulous Default) for email forwarding to work. If you only recently changed the Nameserver settings for this domain name over to Fabulous, please allow 24-48 hours for these changes to propagate. If you are unsure whether your domain name is set to the Fabulous Default Nameservers, you can perform a WHOIS lookup on the domain to check.
Email forwarding may take 24-48 hours to activate.
The email address you are forwarding to may not be functioning correctly. We recommend that you send a test email directly to this email address to confirm that it is working.
Your email provider may be filtering out the forwarded emails. Please check your junk email box and spam filter settings to determine whether this is the case.
The domain name might not be active. If a domain name expires all settings such as Nameservers are deactivated, which would cause email forwarding to stop working. If you are unsure whether your domain name is currently active, you can perform a WHOIS lookup on the domain to check.

If you have checked all of these things and still experience problems with email forwarding, please contact our Customer Care department at support@fabulous.com.

3.8.5. Do you offer an email catchall service?

No, Fabulous does not offer an email catchall service. Each domain name can have one incoming address which will be forwarded to your email address of choice.

3.8.6. Can I add an MX record for my domain name?

No, unfortunately Fabulous.com does not provide a facility to create or modify MX records.

For domain names on the Fabulous Nameservers, you can forward one email address per domain using the "Email Forwarding" tool within the "Manage" area of your account.

For domain names that are not on the Fabulous Nameservers, we recommend that you contact your web hosting provider regarding setting up MX Records.

If you would like any further information regarding this matter please contact your Account Representative or email support@fabulous.com.

4. Sell/Buy

This feature is only available to Fabulous monetization customers. To view the requirements to open a Fabulous monetization account, please click here.

We offer three levels of domain sales tools which can be added to or removed from your account depending on your needs.

The first level, which all domain monetization customers have access to, is the self managed “Legacy” system. With this system you can choose a selling method, price domains and place ‘For Sale’ advertisements on your domains. You can use this system for any domains on the Fabulous Nameservers.

If you want to dramatically increase your sales exposure, you may be eligible for our next level of domain sales tools; access to the Domain Distribution Network (DDN). This allows you to list your Fabulous registry domains for sale on FabulousDomains and DDN partner sites. The DDN uses Instant Transfer Protocol, allowing the immediate delivery of domains to buyers.

For dedicated sellers, your Account Manager can grant you access to Advanced Domains Sales tools which will allow you to set up a more complex DDN sales structure.

4.1. My Transactions

4.1.1. Domains I'm Selling

4.1.1.1. What information appears in the “Domains I’m Selling” section?

You will find information about domains that you are selling in this section of Sell/Buy. You can view transactions that require your attention (i.e. require an action on your part) and transactions currently awaiting the buyer’s response.

4.1.1.2. How do I reject an offer to buy a domain?

To reject an offer please click the “Reject” link in the corresponding “Action” column.

4.1.1.3. What is displayed in the “Last Action” column?

The information displayed in the “Last Action” column is the date of the last action that was made in the process of selling that domain.

4.1.1.4. What is displayed in the “Your Current Price” column?

The information displayed in the “Your Current Price” column is the price of your last action. For example, if your last action in the selling process was to list the domain for sale by the “Make an Offer” option it will display “Offer”. If your last action was to make a counter offer of $1000 then $1000 will be displayed in this column.

4.1.1.5. What is displayed in the “Buyer’s Current Price” column?

The information displayed in the “Buyer’s Current Price” column is the price of the last offer made by the potential buyer.

4.1.1.6. What is the “Net” figure?

The “Net” figure is the amount that you will receive for the sale of your domain after commission has been taken out.

4.1.1.7. What is displayed in the “Current Status” column?

The status that is displayed in the “Current Status” column is the status of where your domain is at in the selling process.

Below is a list of the “Current Status” available.

- Initial Offer Made
- Buyer has accepted offer
- Buyer has made counter offer
- Counter offer made, Awaiting response
- Offer Accepted
- Pending Authority
- Payment has been Processed, Transfer of domain requested
- Domain Has Been Transferred, Transaction Complete

4.1.1.8. What is displayed in the “Action” column?

Several actions that you can take are displayed in regards to selling your domain/s.

4.1.1.9. What if I don’t have any actions listed for the domains I’m selling?

This means that the transaction is currently awaiting action by another party. Refer to “Current Status” column to view the status of the transaction.

4.1.1.10. How do I accept an offer to buy a domain?

To accept an offer to buy a domain please click the “Accept” link in the corresponding “Action” column.

4.1.1.11. How do I make a counter offer?

To make a counter offer please click the “Make a Counter Offer” link in the corresponding “Action” column.

4.1.2. Domains I'm Buying

4.1.2.1. What information appears in the “Domains I’m Buying” section?

You will find information about domains that you are buying in this section of Sell/Buy. You can view transactions that require your attention (i.e. require an action on your part) and transactions currently awaiting the seller’s response.

4.1.2.2. What is displayed in the “Last Action” column?

The information displayed in the “Last Action” column is the date of the last action that was made in the process of buying that domain.

4.1.2.3. What is displayed in the “Your Current Offer” column?

The information displayed in the “Your Current Offer” column is the price of your last action. For example, if your last action in the buying process was to make a counter offer of $1000 then $1000 will be displayed in this column.

4.1.2.4. What is displayed in the “Seller’s Current Offer” column?

The information displayed in the “Seller’s Current Price” column is the price of the last offer made by the seller.

4.1.2.5. What is displayed in the “Current Status” column?

The status that is displayed in the “Current Status” column is the status of where your domain is at in the selling process.

Below is a list of the “Current Status” available.

- Initial Offer Made
- Seller has accepted offer
- Seller has made counter offer
- Counter offer made, Awaiting response
- Pending Authority
- Make Payment
- Domain Has Been Transferred, Transaction Complete

4.1.2.6. What is displayed in the “Action” column?

The current action involved in buying the domain/s will be displayed here

4.1.2.7. What if I don’t have any actions listed for the domains I’m buying?

This means that the transaction is currently awaiting action by another party. Refer to “Current Status” column to view the status of the transaction.

4.1.2.8. How do I pay for the domain I’m buying?

There are three payment options when buying a domain - Credit card, Paypal and Wire Transfer

4.1.3. Transaction History

4.1.3.1. What information appears in the “Transaction History” section?

You will find information about domains that you have bought and sold in the last 60 days.

4.1.3.2. What is the “Listing Price”?

The “Listing Price” is the price that the domain was originally listed for.

4.1.3.3. What is the “Date Started”?

The “Date Started” is the date that the buying/selling process for that domain commenced.

4.1.3.4. What is the “Date Completed”?

The “Date Completed” is the date that the buying/selling process for that domain was completed.

4.1.3.5. What is the “Sale Price”?

The Sale Price is the domain was sold/purchased for.

4.1.4. Unsuccessful Transactions

4.1.4.1. What information appears in the “Unsuccessful Transactions” section?

4.1.4.2. Why did my transaction fail?

Details of why a transaction failed can be found in the “Details” column corresponding to the appropriate domain.

4.2. Manage Domains For Sale

The Manage Domains for Sale interface allows you to set the "Sell Method" and various "Price points" for those domains you have listed for sale.

The various sell methods and Price points available are outlined below.

Price points

Rejection Price
Is the predetermined minimum sales price nominated by you, the seller, relating to negotiated listings. Offers below this price will not be submitted to you for your consideration, and will simply be auto-rejected.

Fixed Price
Is the predetermined price at which the domain will sell if met by the buyer, without any negotiations.
This price can be publicly displayed or advertised via the Distribution Network.

Sell Methods

Fixed Price
A domain configured with this option will only sell when the single price point "Fixed Price" has been met from the buyer.
The Domain will be distributed to all downstream partners, However will not be given preference by those partners who prioritize negotiated sales.

Make an Offer
This method is a pure negotiation between buyer and seller. Entering a value in the rejection price field sets a minimum price to filter out low offers. A value of $0 will allow you to accept all offers on this domain regardless of price.

Domain will be displayed as "Make an offer" and only be distributed to those partners who accept negotiated sales.

Offers Above
Similar to the "Make an Offer" method, only the Rejection price will be published to the buyer.

The domain in effect will be displayed as "Offers above $XXXX"

This transaction is still a negotiated transaction and as such will only be distributed to those parters who accept negotiated sales.

Instant Transfer Enabled
When this feature is checked the domain you have selected will be sold when your sale conditions are met and will be distributed according to its sell method. This is the default status for domains to be sold through the Aftermarket Sale System

If the checkbox is NOT ticked the distribution of this domain will be restricted to a For Sale banner on the domain. Any prospective sales enquiries will then be forward to you via email and will not be handled through the Fabulous aftermarket system.

4.2.1. What information appears in the “Manage Domains For Sale” section?

You will find the details of domains that you have listed for sale in the “Manage Domains For Sale” section of Sell/Buy. In this section you can modify the Sell options or remove the domains that you have listed for sale.

4.2.2. How do I modify my domain for sale to show a fixed price?

To modify your domain for sale to show a fixed price please follow the steps below:

1. Login to your account.
2. Go to the Sell/Buy > Manage Domains For Sale section.
3. Search for the domain you wish to modify using the search box on the page.
4. In the “Sell Method” column click on the drop down box and select “Fixed Price” from the list.
5. In the “Sell Price” column enter the amount you wish to list your domain for sale.
6. Click the “Update” button to save your changes.

4.2.3. How do I modify my domain for sale to show that I am open to negotiations?

To modify your domain for sale to show that you are open to negotiations please follow the steps below:

1. Login to your account.
2. Go to the Sell/Buy > Manage Domains For Sale section.
3. Search for the domain you wish to modify using the search box on the page.
4. In the “Sell Method” column click on the drop down box and select “Negotiable” from the list.
5. In the “Minimum Offer” column enter the lowest amount you to sell your domain for.
6. In the “Sell Price” column enter the price that you would like to be displayed in the “For sale” banner displayed on the domain.
6. Click the “Update” button to save your changes.

4.2.4. How do I modify my domain for sale if I want potential buyer’s to make me an offer above a certain amount?

To modify your domain for sale to show that you are open to offers above a certain amount please follow the steps below:

1. Login to your account.
2. Go to the Sell/Buy > Manage Domains For Sale section.
3. Search for the domain you wish to modify using the search box on the page.
4. In the “Sell Method” column click on the drop down box and select “Offers Above” from the list.
5. In the “Minimum Offer” column enter the lowest amount you to sell your domain for.
6. Click the “Update” button to save your changes.

4.2.5. How do I modify my domain for sale to show that I want potential buyer’s to make an offer?

To modify your domain for sale to show that you are open to offers please follow the steps below:

1. Login to your account.
2. Go to the Sell/Buy > Manage Domains For Sale section.
3. Search for the domain you wish to modify using the search box on the page.
4. In the “Sell Method” column click on the drop down box and select “Make an Offer” from the list.
5. In the “Minimum Offer” column enter the lowest amount you to sell your domain for (if you would like to receive all offers, please set the minimum offer to $0).
6. Click the “Update” button to save your changes.

4.2.6. How do I remove a domain from sale?

To remove a domain for sale please follow the steps below:

1. Login to your account.
2. Go to the Sell/Buy > Manage Domains For Sale section.
3. Search for the domain you wish to modify using the search box on the page.
4. Click the “Remove” button in the “Options” column corresponding to the domain you wish to remove from sale.
5. The domain has now been removed from sale.

4.3. Sell Domains

4.3.1. Can I list a domain for sale through Fabulous?

Yes. There are two ways that you can list a domain for sale through Fabulous.

1. You can list your domain in the Fabulous Marketplace – currently offered by invitation only.

2. You can choose to display a “For Sale” banner on your domain and direct any users who click on this banner to a webpage of your choice.

Attention: Fabulous is in no way involved with the actual sale of your domain. See Terms & Conditions for more details.

4.3.2. How do I list a domain for sale?

To list a domain for sale please follow the steps below:

1. Login to your account.
2. Go to the Sell/Buy > Sell Domains section.
3. Select your desired method of selling via the “Sell Method” drop down menu.
3. Enter the domain/s into the box provided. Please follow the instructions for your selected “Sell Method”.
4. Select the type of "For Sale" display you would like by clicking the corresponding box.
5. Click the "Continue" button.
6. The domain/s will now display a "For Sale" banner or text on the landing page.

4.3.3. Can I list domains for sale in bulk?

You can add up to 1000 domains with corresponding prices for sale using the Sell Domain tool.

Please follow the steps below:
1. Enter each domain and price on a seperate line.
2. Please choose your "Sell Method" from the drop down menu provided.
3. Please select the display of your "For Sale" banner, either "Top Banner" or "Scroll Banner" or both.
4. Click the "Continue" button to continue.

4.3.4. What are the Sell Domain options?

There are four options in the Sell Domain section of your Domain Manager Center:

Sell - selecting this option will make this domain available for sale for the price nominated by you.
Never Sell - selecting this option will mark the domain as not available for sale. It will not affect the appearance of the domain landing page.
Remove from Sale - selecting this option will remove any domains entered in the box provided from their Sell status.

4.3.5. How is my domain for sale listed?

A “For Sale” banner or text will be placed on the domains that you want to show are for sale. You can customize the banner/text in the “Sell Preferences” area of your Domain Manager Center.

If your domain/s for sale are included in the Fabulous Marketplace, your domain/s will be distributed to our partners for extra exposure. Please note: this is by invitation only.

4.3.6. How do I edit the asking price?

To edit the asking price of a domain you have listed for sale, please follow the steps below:

1. Login to your account.
2. Go to the Sell/Buy > Manage Domains for Sale page.
3. Locate the domain you wish to modify.
4. In the corresponding box located in the "Sell Price" column enter the new asking price.
5. Click the "Update" button to save any changes.

4.3.7. Does Fabulous take a commission on domains that I sell?

No. Fabulous are not involved with the financial area of your sale whatsoever. Fabulous is simply a tool that will help you facilitate the selling of your domain by displaying a banner/text informing visitors your domain is for sale. Any interest in the domains will be forwarded directly to you.

Please note: if your domain is for sale in the Fabulous Marketplace, commissions will apply. Currently this option is by invitation only.

4.3.8. How do I secure domains from never being sold?

If you have multiple accounts logging into your Domain Manager Center you may wish to flag some of your domains to never be sold.

To do this please follow the steps below:

1. Login to your account.
2. Go to the Sell/Buy > Sell Domains page.
3. Enter the domain/s (without entering a price) and choose “Never Sell” from the drop down menu.
4. Click the “Continue” button. This domain is now flagged as “Never for Sale”.

4.3.9. How do I remove a domain that I have listed for sale?

To remove a domain that is listed for sale follow the steps below:

1. Login to your account.
2. Go to the Sell/Buy > Sell Domains page.
3. Enter the domain/s you wish to remove from sale.
4. Choose "Remove from Sale" from the drop down menu.
5. Click the "Continue" button.
6. Your domain/s are now removed from sale.

4.3.10. How can I change the display of my “For Sale” listing?

To change the display of the “For Sale” listing displayed on your domain, please follow the steps below:

1. Login to your account.
2. Go to the Sell/Buy > Sell Preferences page.
3. Click on the radio button located next to the banner preference you prefer.
4. Click the "Apply Changes" button to save your changes.

4.3.11. I do not want to list on the Fabulous Marketplace, can I still list my domain/s for sale?

Yes you can still list your domain/s for sale. To handle sales independent of Fabulous please follow the steps below.

1. Login to your account.
2. Go to the Sell/Buy > Sell Preferences page.
3. Under the “Sale Negotiation Preferences” heading click the “Redirect Sales Traffic” radio button.
4. Enter the URL you wish to send users who click on your “For Sale” banner.
5. Click the “Apply Changes” button and your preferences will be saved.

4.4. Sell Preferences

4.4.1. How do I change the display of my “For Sale” banner?

To change the display of the “For Sale” banner on your domains for sale, please follow the steps below:

1. Login to your account.
2. Go to the Sell/Buy > Sell Preferences page.
3. Under the "Domain Banner Preferences" heading select "Text Link" to display text and choose a text to display from the drop down menu. If you want to display a banner - click the "Banner" option.
4. Click the "Apply Changes" button to save your changes.

4.4.2. Can I choose the display preferences of my “For Sale” listing for each domain separately?

Currently this function is unavailable.

4.4.3. What is “Redirect Sales Traffic”?

Selecting “Redirect Sales Traffic” will enable you to choose the URL that the interested visitor is redirected to after clicking the “For Sale” ad.

This will result in all inquiries being directly handled by you.

4.4.4. How do I change the link on the “For Sale” listing?

To change the link on the “For Sale” ad and send the visitor who had clicked on it to a web page other than Fabulous follow the steps below:

1. Login to your account.
2. Go to the Sell/Buy > Sell Preferences page.
3. Click the radio button located next to "Redirect Sales Traffic".
4. Enter the URL you wish the visitor to be sent to after clicking your ad.
5. Click the "Apply Changes" button to save your changes.

4.4.5. How do I list a domain for sale through the Fabulous Marketplace?

Attention: this option is by invitation only.

To list a domain for sale and have it appear on various websites within the marketplace please follow the steps below (Please note: the domain must be listed for sale through Fabulous first (see: How do I list a domain for sale)):

1. Login to your account.
2. Go to the Sell/Buy > Sell Preferences page.
3. Under the “Sale Negotiation Preferences” heading click the “Use our Aftermarket Sales Service” radio button.
4. Under the “Aftermarket Preferences” heading select your “Maximum Commission” from the drop down menu. Please note: A higher commission increases the distribution of your domains for sale across our network.
5. Click your desired sell partners.
6. Click the “Apply Changes”. This will list your domain/s for sale through the Fabulous Marketplace.

Please note: Once you have set this preference all future domains list for sale will have this setting applied.

4.5. Domain Distribution Network (DDN) Specific Questions

4.5.1. How do I get started on the DDN?

If you would like to join the DDN please email your Account Manager with a list of Fabulous registry domain names that you are interested in selling.

Your account manager will review the domains for DDN eligibility, then email you back with a list of suitable domains along with pricing guidelines.

Once you confirm the domains you would like to list, along with prices, your Account Manager will submit your domain names to the DDN. At this point your Fabulous account will be automatically upgraded so that you have access to additional DDN settings in the "Sell/Buy" area of your account and you will be required to agree to the DDN terms and conditions.

4.5.2. What sort of domains are eligible for the DDN?

Every domain name is subjected to qualitative tests, ensuring correct spelling and vetting of brand and trademark issues.

The requirements for submission include:

Domains must be .com, .net or .org (new extensions may be included in future).
Only generic names will be included for distribution.
Domains must be priced between US$150 and US$5,000 (Failing to comply with this requirement means domains will receive limited distribution).
NO illegal/trademark domains will be accepted.

4.5.3. Do my domains have to be registered with Fabulous to list them on the DDN?

You can only list Fabulous registry domains on the DDN through your Fabulous account.

The Domain Distribution Network (DDN) program is based on the instant transfer of domains from the seller to the buyer and as such, in order to participate, the domains must be with a registry that is Instant Transfer Protocol enabled.

If your domains are not registered with Fabulous.com, but are registered with one of the distributors/resellers listed here, you may be able to upload your domains for sale on the DDN through them.

4.5.4. How will my domains be distributed?

The Domain Distribution Network increases domain sales exposure through network partners, including registrars, aftermarket portals, whois query websites and lead generation affiliates.

Below is a list of DDN distributors:

Fabulous Domains
Moniker
GoDaddy
Network Solutions
Melbourne IT
Register.com
Tucows
Domain Tools
Domains Bot
LeaseThis.com

The commission per sale that you choose will determine the extent to which your domain names are distributed - the higher the commission, the higher your domains' exposure. At present, a commission below 20% will mean that your domain names are not distributed to any DDN partners. For up-to-date details on the commission levels required to reach particular distribution partners, please contact your Account Manager.

4.5.5. Can Fabulous help me determine selling prices for my domains?

Yes. We can use our in-house domain name pricing tool to generate suggested retail prices for your domain names.

Please note however, these prices are merely suggestions and you should review all prices before submitting domain names to the DDN.

4.5.6. Custom banner guidelines

If you would like to use a custom banner for domain sales your Account Manager can upload one for you.

When creating a custom banner please keep the following guidelines in mind:

The maximum size for a custom banner is 480x80 pixels.
The best image format for a custom banner is .JPEG.
Custom banners can only be used for the top of the page.
You can only have one custom banner at a time.

4.5.7. Commissions for referred sales

If a customer arrives at FabulousDomains.com via one of your DDN domains and goes on to purchase a different domain name, you will be paid a generous commission for the sale.

Please read the full Domain Distribution Network Terms & Conditions for further details.

5. Administration

In the Administration section of your account you can control the setup of your Fabulous account, including; additional users attached to your account, security settings, how Fabulous contacts you, and your preferences for automated email notifications.

5.1. Manage User

In this section of your account you can add new users to your Fabulous account and set/modify their access to particular features.

This feature is useful of you want to allow other people to perform tasks within your account, without running the risk of providing them with unlimited access.

5.1.1. How do I add a new user to my account?

To add a new user to your account please follow the steps below:

Go to the "Manage User" page of the "Admin" area of your account.
Click the "Add User" button.
A pop up window will launch where you will be required to complete the necessary details for the new user account including; username, password, user status and user access settings.
Click the "Update" button to confirm the changes.

Your new user will now be displayed in the "Users" table.

5.1.2. How do I modify the access privleges of individual users?

To restrict or modify a user's account access please follow the steps below:

Go to the "Manage User" page in the "Administration" area of your account.
Click the "Update" button in the "Options" column next to the user you want to modify.
A pop-up window will launch where you can select the areas/tools you want this account to have access to.
Click the "Update" button to save your changes.

5.1.3. How do I disable a user?

To disable an existing user in your account please follow the steps below:

Go to the "Manage User" page in the "Administration" area of your account.
Click the "Update" button in the "Options" column next to the user who you wish to disable.
A pop-up window will launch, where you can choose the "Disabled" user status from a drop down menu.
Click the "Update" button to save your changes.

The user has now been disabled. They will no longer be able to login to your Fabulous account.

5.1.4. How do I change passwords for users attached to my account?

Please note that you can not change the password of the master user using the below method.

To change a password for a sub-user follow the steps below:

Go to the "Manage User" page in the "Admin" area of your account.
Click the "Update" button in the "Options" column next to the user you want to modify.
A pop up window will launch where you can enter a new password.
Click the "Update" button to save your changes.

5.1.5. How does the Challenge/Response security system affect my user accounts?

If you set up security questions for your master account, all sub-users will be required to configure their own questions within 7 days or they will be locked from the areas the master account has chosen to protect. The sub-users' questions and answers do not have to be the same as the master account's.

If you choose not to set up security questions on your master account, sub-users will not have the option to enable them either.

5.2. Preferences

In this section of your account you can set your preferences for the various automated email notifications that Fabulous.com sends you.

Please note, we will use the details listed in the "Contact" page within the "Administration" area of your account to contact you about general matters relating to your Fabulous account.

5.2.1. How do I set up my email notification preferences?

To update your email notification preferences please follow the steps below:

1. Go to the "Preferences" page in the "Admin" area of your account.
2. Click on the "Update" button.
3. A pop up window will launch where you can modify any of the email details (with the exception of your primary email*).
4. Click on the "Update" button to save your changes.

The preferences changes should take effect immediately.

*For security reasons, the Primary Email address can only be changed by Fabulous management.

5.2.2. What is my Primary Email used for?

Your Primary Email address is essentially the 'master' email address for your Fabulous account, and will only be used for very sensitive matters such as a password re-set.

Please note that general correspondence regarding your Fabulous account will be sent via the information listed in the "Contacts" page of your account, not to the Primary Email address.

5.2.3. How do I change my Primary Email address?

For security reasons, the Primary Email address can only be changed by Fabulous.com management.

If you would like your primary email address updated, please submit a request via the "Contact Us" link in your Fabulous account. Emails sent via this link contain a security tracking code which verifies that you are the account holder.

5.2.4. What does "Popup Close Time" affect?

"Popup Close Time" allows you to nominate the time that elapses before popup windows in your Fabulous account automatically close.

5.2.5. What does the "Receive Attachments" function do?

Selecting the "Receive Attachments" checkbox will allow Fabulous to send you email attachments.

Attachments we send:
Copies of registration, renewal, and transfer invoices in .pdf format (these are also available within your account to view/download at any time).

Information about your transactions as usable data in CSV format, including: domains pushed, domains transferred, domain expiry notices, registration, renewal and transfer summaries.

5.3. Contact Details

The details you list in the "Contact Details" page are for use solely by Fabulous.com.

We will use these details to contact you about general matters relating to your Fabulous account. In most cases, email will be our primary means of contact.

You can update or change this information at any time.

Please note, you can nominate different email contacts for specific email notifications such as renewal alerts through the "Preferences" page in the "Administration" area of your account.

Additionally, emails about very sensitive matters such as password re-sets will be sent to the "Primary Email" address that you nominate within the "Preferences" page.

5.4. Security

The Challenge/Response security system provides extra protection for the domain transfer, domain push and domain sales processes.

Challenge/Response is a security mechanism that allows you to supply the answers to a preset list of questions, in order to verify the identity of a user before they can access these sensitive areas of your account.

This is an optional feature which has been designed to decrease the likelihood of domain theft should your account password be stolen or otherwise compromised.

5.4.1. Why am I being asked to configure security questions?

If you are a sub-user of a master account that has enabled the Challenge/Response security system, you will be required to configure your own security questions with 7 days of the master account setting theirs. If you have not set up your own questions in this time, you will be locked from the secured areas of your Fabulous.com account until you do so.

5.4.2. What if I forget the answers to my security questions?

If you forget the answers to your security questions, or give incorrect answers 3 times, your ability to transfer, push or sell domains will be disabled.

Functionality will only be re-enabled after we can confirm your identity over the phone. Our Customer Care Department is available 24/7, and can be contacted on (+61) 7 3007 0070 or at support@fabulous.com.

It is very important that you choose question and answer combinations that you will remember, as telephone verification can be a difficult and time-consuming process.

5.4.3. How do I set up my security questions?

The process for setting up your security questions is as follows:

Go to the "Security" page in the "Administration" area of your account.
From each of the 5 drop-down menus, select the questions you wish to be asked for verification purposes. These should be questions that are easy to remember, and known only to yourself.
Enter the answers to each question in the corresponding text boxes. These answers are not case sensitive.
When all questions have been answered, click the "Save" button.
The page will refresh, and you will be able to set your security level. This determines how many of your questions will be asked during each Challenge/Response security check.
Click the "Save" button to confirm your selection.

Your Security Questions have now been set up.

You can select which areas of your Fabulous.com account require these questions to be answered by checking the appropriate boxes in the "Protected Areas" table. PLEASE NOTE: If you do not have any boxes checked in the "Protected Areas" table, your security will be effectively disabled.

Any sub-users attached to your account will now have 7 days to set their own Security Questions or they will be locked from the areas you have protected. To reset this 7 day time limit, select the "Reset Grace Period" check box and click the "Save" button.

5.4.4. How do I disable my security questions?

If you wish to disable your security questions, the process is as follows:

Go to the "Security" page in the "Administration" area of your account.
Answer the security question when prompted.
In the "Security Level" drop-down menu, select "Disable Security".
Click the "Save" button.

Your Security Questions have now been disabled. You can re-enable them at any time by re-configuring your questions in the Security page.

5.4.5. How do I change my nominated security questions?

If you wish to change your security questions, the process is as follows:

Go to the "Security" page in the "Administration" area of your account.
Answer the security question when prompted.
Edit the answers to each question in the corresponding text boxes. These answers are not case sensitive.
When all questions have been answered, press the "Save" button.

Your security questions have now been changed.

5.4.6. The Challenge/Response system has locked, how do I unlock it?

Please contact the Fabulous.com Customer Care Department and have your account and credit card details on hand. Customer Care can be reached by phone on (+61) 7 3007 0070, or via email at
support@fabulous.com.

5.4.7. How will security questions affect my user accounts?

If you have set up the security questions for your master account, all sub-users will be required to configure their own questions within 7 days or they will be locked from the areas the master account has chosen to protect. The sub-user’s questions and answers do not have to be the same as the master account’s.

If you choose not to set up security questions on your master account, sub-users will not have the option to enable them either.

6. Finance

In this section of our account you can deposit funds to your Fabulous account balance, select your revenue share payout method, manage the credit cards associated with your account and view your invoices.

6.1. Deposit Funds

You can deposit funds using a credit card (MasterCard/Visa), wire transfer or PayPal.

6.1.1. How do I add funds using a credit card?

To add funds to your Fabulous.com Account via credit card follow the steps below:

Go to the "Deposit Funds" page in the "Finance" area of your account.
Click on the "Deposit" Button next to the Credit Card you wish to use to add funds and a pop-up window will launch.
Select a deposit amount from the drop-down menu and click "Continue".
Your transaction will be processed and added to your account immediately.

6.1.2. How do I add funds via wire transfer?

To add funds to your account via wire transfer (EFT) follow the steps below:

Go to the "Deposit Funds" page in the "Finance" area of your account.
Click on the "Wire Account Details" button and a pop-up window will launch containing Fabulous.com's wire transfer account information.
Print our wire transfer details by clicking the "Print" button.
Contact your bank to arrange a wire transfer to our account.
- When creating the wire transfer please include your Fabulous username in the reference field so that we can easily identify the wire when we receive it.
Email support@fabulous.com letting us know to expect a wire.
- Please include the following details; amount, date sent, sending bank, sender’s details and what was included in the reference field of the wire transfer. Providing as many details as possible will help us to identify the wire transfer and attribute it to your account as quickly as possible.
As soon as we receive your funds they will be deposited to your account.

6.1.3. How do I add funds using PayPal?

To add funds to your Fabulous.com account via PayPal follow the steps below:

Go to the "Deposit Funds" page in the "Finance" area of your account.
Click on the "PayPal Deposit" button at the bottom of the page and a pop-up window will launch.
Select a deposit amount from the drop-down menu and click "Continue".
You will be redirected to a secure PayPal login screen in order to complete the transaction.

6.1.4. I deposited money via Credit Card/PayPal but the funds are not showing up in my Fabulous account balance. What do I do?

First, we recommend you check your credit card/PayPal account to confirm if the transaction appears to have gone through successfully.

If the transaction appears in your credit card/PayPal statement but the funds have not been added to your Fabulous account balance, please contact support@fabulous.com. To help us investigate the processing error please provide as much detail as possible about the transaction, including; payment method, time, amount and any issues or anomalies you experienced while processing the transaction.

6.1.5. I sent money via wire transfer but the funds are not showing up in my Fabulous account balance. What do I do?

International wire transfers generally take from 2 to 7 business days.

Please make sure that after you initiate a wire transfer you email support@fabulous.com letting us know to expect a wire. Please include the following details; amount, date sent, sending bank, sender’s details and what was included in the reference field of the wire transfer. Providing as many details as possible will help us to identify the wire transfer and attribute it to your account as quickly as possible.

If it has been longer than a week and your wire transfer has still not been deposited to your Fabulous account, please contact support@fabulous.com and we will investigate the matter.

6.2. Manage Payout

The Manage Payout section allows you to allocate where you would like to have your revenue deposited to. Revenue share payouts are processed on the 10th of each month for revenue earned during the previous calendar month.

6.2.1. What are the Manage Payout Options?

Fabulous.com allows you to choose between different options as to where you would like your revenue sent.

You can choose between:

Payment to your Fabulous.com account.
Payment by cheque for revenues with a minimum payout of US $25.00.
Payment by PayPal for revenues with a minimum payout of US $25.00.
Payment by Wire Transfer for revenues with a minimum payout of US $1000.00.

6.2.2. How can I select a payout option for my account?

To choose a payout option for your account please follow the steps below:

1. Locate the "Manage Payouts" page in the "Finance" area.
2. Choose your personal preference from the options provided.
a. If you choose Payment by Cheque, please specify your account name in the Options box.
b. If you choose Payment by PayPal, please specify your email address in the Options box.
c. If you choose Payment by Wire Transfer please fill in all the required details
3. Click the "Continue" button - A confirmation box will load on the screen and will display your chosen settings.
4. Once you have confirmed these settings, click the "Continue" button.

Your payment options will now be up to date.

6.3. Credit Card Admin

6.3.1. How do I edit my credit card details?

To edit your existing credit card details for a domain please follow the steps below:

Go to the "Credit Card Admin" page in the "Finance" area of your account.
Click the "Edit" button in the Options column of the form provided.
A pop-up window will appear for you to change the card details as necessary.
Click the "Continue" button to confirm your changes.

6.3.2. How do I delete a credit card from my account?

To remove a credit card from your account please follow the steps below:

1. Click the "Delete" button in t